Lexus of Cherry Hill – J.D. Power 2025 Dealer of Excellence for Customer Sales Experience for 8 Years
The J.D. Power Dealer of Excellence ProgramSM
The J.D. Power Dealer of Excellence ProgramSM reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations.
Not all dealerships can qualify. Those that do must pass a three-step process:
First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.
Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in J.D. Power’s Sales Satisfaction Index StudySM.
Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:
- Listing vehicle inventory and pricing on the dealership website
- Negotiating in an efficient and transparent manner
- Offering a fair trade-in value
- Presenting a clear and easy-to-understand F&I product menu
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.
* J.D. Power is pleased to offer the J.D. Power Dealer of Excellence program. Dealer of Excellence recognizes top performing sales satisfaction retailers who meet or exceed J.D. Power sales standards and best practices. These standards are derived from our annual J.D. Power Sales Satisfaction Index (SSI) study which measures voice of customer feedback from approximately 30,000 new vehicle purchasers annually. The SSI study measures individual brand performance and assesses how consumers value dealership processes with inventory, facility, personnel, negotiation, finance and insurance and delivery of their new vehicle.Dealers that achieve J.D. Power Dealer of Excellence recognition may promote their certification both in the showroom and online. Annual certification may be renewed at twelve-month intervals based on continued adherence to program standards.
“J.D. Power 2025 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. This dealership has achieved certification 5 or more times, achieving Diamond status. For more information, visit www.jdpower.com/US-DOE.”